This Privacy Policy explains how Needle Craft handles personal data when you use the website, contact us, or engage us for tailoring, clothing alteration, remodelling, or upcycling services.
Data handling overview
We may process contact details, inquiry content, project preferences, garment and material information, booking details, payment-related records, and communications sent through the website or by other booking methods. Where a customer supplies garments or materials for assessment, we may also process information about condition, construction, fit requirements, and agreed scope.
We collect personal data directly from you when you submit an inquiry, request a consultation, arrange a workshop visit, or communicate with us about a project. We may also receive information during garment assessment, design approval, collection, and other steps in the service process, as well as from payment and recordkeeping activities connected with the transaction.
We may use session cookies to support navigation, persistent cookies to remember basic preferences, and similar technologies to understand site performance and improve usability. These tools are used for operational purposes such as maintaining the website, supporting form submission, and reviewing how visitors use the site in aggregate.
You may manage cookies through your browser controls and, where available, any site-level preference tools. If cookies are disabled, some parts of the website may not function as intended. We do not rely on cookie settings to override legal or operational requirements for processing that are otherwise necessary.
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, operate the website, and meet legal or security obligations. We may also use data to communicate about project status, fit reviews, or other service-related matters.
We may share personal data with payment processors, website or hosting providers, communication tools, and other operational partners that support booking, recordkeeping, or site maintenance. Where third parties process data on our behalf, they are expected to use it only for the assigned service and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Subject to legal limits, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing where applicable. If we rely on your consent for a particular activity, you may withdraw that consent for future processing of the same activity.
To make a privacy request, use the contact details in this policy and describe the data or activity involved. We may need to verify your identity before responding. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, and meet legal or operational obligations. When data is no longer required, we delete it, anonymize it, or archive it in a limited form where retention is necessary for recordkeeping or dispute handling.
The updated version will apply from the effective date shown on the website. If a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels. Continued use of the site after an update means the revised policy will apply to future processing.
